Orders from our website will be handled and shipped as usual.
Our physical store is closed to visitors until further notice.
Due to limitations of shipping companies shipping times may be longer in some cases.
We will update as the Corona virus situation develops.
We do everything to really keep your personal data secure and private!
In order to offer our customers the best possible customer service we do ask for information from you so that we can provide you with the best help and customer service. In below overview you will find more details about the kind of information that we ask and for which purposes we need this information. You can also read what your rights are, who has access to your data and how long we store your data.
To process your order in our administration
To make an invoice for your ordered items
To make sure that your order will be shipped to the address which you have inputted
In case our customer service needs to contact you about the status of your order, or to inform you about product availability
Which information do we require?
Your company name (if applicable), first name and family name
This is information is required to to be inputted on your invoice.
Your address detail, such as street name and number, postal code, city and country
These details need to be included on the invoice and are required for shipping your order to you.
Your phone number
Your phone number will mainly be used by our customer service if we urgently need to update you about the status of your order or shipment.
Your phone number will also be included on the shipping label in case the respective shipping company needs to contact you about making the delivery of your order.
Your email address
You will receive an email about the status of your order and to receive your invoice and tracking information.
Payment details and invoicing
Your payment data will be encrypted during the order process using SSL encryption technology.
Online payments are being processed by our payment service provider MOLLIE. When paying with credit card, PayPal, iDeal, or other online payment options
offered, your details will be sent directly from our SSL technology encrypted environment to MOLLIE.
If you choose to pay via a bank transfer then this information will only be used to reconcile the payment received with the outstanding invoice for your order.
Furthermore we will only use your bank account details in case we have to make a payment or refund to you.
Our invoices contain the following data: Company name and VAT number (if applicable), first name, family name, invoicing address details, shipping address details,
invoice number, and order number.